Faqs

Welcome to the YezGlow.com FAQ page! Here you’ll find answers to common questions. If you have any other inquiries, feel free to reach out to our customer support team at support@yezglow.com.

1. What is YezGlow.com?

YezGlow.com is your go-to destination for high-quality skincare and beauty products. We are committed to providing innovative products that help you look and feel your best, with a focus on natural ingredients and effective formulations. Whether you're looking to enhance your skin’s glow, address specific skin concerns, or add to your skincare routine, we have something for everyone.

2. How can I place an order?

Placing an order is simple! Just browse our products, select the items you’d like to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you’ll enter your shipping information and payment details. After confirming your order, you’ll receive an email confirmation with your order details.

3. Do I need an account to place an order?

No, you do not need an account to place an order. However, creating an account allows you to track your orders and save your information for future purchases, making the checkout process quicker and easier.

4. What payment methods do you accept?

We accept various payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)

  • PayPal

  • Apple Pay

  • Google Pay

5. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this tracking number to track your package on the carrier’s website.

6. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at support@yezglow.com. We process orders quickly, so we may not be able to make changes once the order has been shipped. However, we will do our best to assist you.

7. What is your return policy?

We offer a 30-day return policy. To qualify for a return, the item must be unused, in its original packaging, and with tags still attached. For more details, please visit our Returns & Refunds page or contact us at support@yezglow.com.

8. How long will it take to receive my order?

Delivery times vary depending on your location. Domestic orders typically arrive within 3–5 business days, while international orders may take 5–12 business days. You will receive a shipping confirmation email with an estimated delivery date once your order is processed.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. During checkout, you’ll be able to see the estimated shipping charges for your order.

10. What if my item arrives damaged or defective?

We strive to deliver all products in perfect condition. However, if your item arrives damaged or defective, please contact us immediately at support@yezglow.com with photos of the damage, and we’ll assist you with a replacement or refund.

11. Can I exchange an item?

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the item you want.

12. Do you offer gift cards?

At this time, we do not offer gift cards. However, we’re constantly working to improve our offerings, so stay tuned for updates!

13. How do I contact customer support?

If you have any questions or need assistance, please contact our customer support team at support@yezglow.com. We aim to respond to all inquiries within 1–2 business days.

14. Are your products suitable for sensitive skin?

Yes! We carefully select our ingredients to ensure that our products are suitable for most skin types, including sensitive skin. If you have concerns, please refer to the product description for details about the ingredients or reach out to our team for advice.

15. Do you offer free shipping?

We offer free standard shipping on orders over a certain amount. Please check the Shipping section at checkout for eligibility.

We hope this page helps! If you have more questions, don't hesitate to get in touch with us at support@yezglow.com. Thank you for choosing YezGlow.com!